How can we help you?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the necessary steps to delete your account.

Yes. If you want to pay the outstanding balance of your purchase early, simply log in to the Klarna website at the top of the page, go to the order page, and select “Pay off early”.

The gift items are fixed for each loyalty status and new/different gift items cannot be requested.

Dior products are made to prevent customers from allergic issues. 

Creating an account and joining DIOR BEAUTY PRIVÉ enables you to receive members-only benefits like:

• Free ground shipping on all orders
• Welcome, Birthday and/or Holiday gifts
• Exclusive access to Dior events
• Exclusive members-only samples and offers
• Track and manage your order
• Update your contact information

For your security, Dior.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

Privacy Policy

Terms and Conditions

In order to update your email address for email notifications coming from klarna.com, you can live-chat with Klarna’s customer service agents 24/7 by visiting https://www.klarna.com/us/customer-service/, or call to speak to a Klarna agent at 1 (844) 552-7621.

Please have your Klarna account number ready to provide to the Customer Service agent.

If you need to change your email address for email notifications coming from Dior.com, you can log into your Dior.com account to update or contact the Dior Customer Service team.

Purchases may take up to 48 hours to appear in your account. If after that time, the purchase is still not listed, please contact our customer service via email by completing the form at https://www.dior.com/en_us/contact-parfum, or by phone at 877-903-4671. One of our representatives will be happy to assist you during the following business hours:

• Monday – Saturday: 10:00 AM - 10:00 PM EST
• Sunday: 11:00 AM - 7:00 PM EST

If you did not redeem your gift within 30 days of your status being upgraded, you will unfortunately not be able to redeem your gift.

If you have not redeemed your gift and it has not been 30 days since your status was upgraded, it most likely means that our gift items are out of stock. We will send you a back in stock email once we have the gift items again.

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

 If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

If a Klarna order is returned or cancelled, a refund will be processed within 14 days of the date the original order was submitted. The refund will be made to the same card used for the first Klarna installment payment.

You can log on to the Klarna website to view the credit or debit card used for the order.

When your order is canceled, you will retain your loyalty status. However, both the order and the amount spent on the order will be deducted from your total purchase count and total amount spent. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

When you return items, you will retain your loyalty status but the cost of the item you returned will be deducted from your total amount spent. If you return all the items from a purchase, that purchase will also be deducted from your total purchase count. To qualify for a higher status, you will have to fulfill the prerequisites of that status.

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

Gifting is an art, and at Dior, this art is the hallmark of unparalleled thoughtfulness. The Dior gift box is a case with a couture soul inspired by the ateliers at 30 Avenue Montaigne where our couture pieces are created. The ateliers’ exceptional attention to detail is reflected in our art of gifting, making every Dior gift is as extraordinary as it is unforgettable.

Dior Beauty Privé from Dior Beauty U.S. is a free loyalty program that rewards you for your beauty purchases. This reimagined loyalty experience gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

Create an account on Dior.com, in a Dior Beauty Boutiques or Dior Beauty pop-ups and you will automatically be added to the Dior Beauty Privé loyalty program.

To sign up, you will need:

1. A US-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Please make sure that you have met the criteria to receive a gift. This criteria can be found on the My Status page, below the total amount spent.

If you have met the criteria, and are still not able to redeem your gift, it is most likely because our gift items are out of stock. We will send you a back in stock email once we have the gift items again.

Cancellations are subject to our cancellation policy. To cancel your order, please contact us.

Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app.

Refund processing times vary and can take up to 14 days depending on your financial institution.

To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method.

If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

As soon as you create an account, you will reach Pearl status. Pearl status only expires if you reach the next status level. Once you have attained Silver, Gold or Platinum, your status is valid for the next 12 months. If you have not met the criteria of your status at the end of the period, your status will be adjusted to reflect your purchase activity.

Loyalty members who reach Platinum status before the 1st day of December of the particular year are eligible for that year's Holiday Gift. Loyalty members who reach Platinum status after the stated cutoff date will be eligible for the next year's Holiday Gift. This cutoff date is subject to change and will be announced via email newsletter. For example, if the cut-off date for 2023 is December 8th. Any members who reached Platinum status before December 8th are eligible for the 2023 Platinum holiday gift. Members who become platinum after December 8th will be eligible to receive their Holiday platinum gift in December 2024.

You can live chat with Klarna’s customer service agents 24/7 at to confirm payment at https://www.klarna.com/us/customer-service/ or speak to a Klarna agent at 1 (844) 552-7621.

Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and assist you from Monday to Saturday from 9 am to 9pm EST by phone at 1-877-794-3066.

We also invite you to refer to our page "Dior and you" to obtain all our contact information. 

You can create your Dior customer account by clicking on the "Your Account" section located in the menu at the top of our website.
Then click on "Create an Account" and fill in the required information marked with an asterisk. Finally, click on "Validate".
You will be sent a confirmation email to the address provided when creating your account.
If you require assistance or further information, please contact our Customer Service.

If you forget your password, click on "Your account" and then on "Forgot my password". An email will be sent to you to reset your password. 

Ingredients are listed on the packaging of each product. If you have additional questions, you may contact us by phone at 1-877-903-4671 during the following business hours, or via our contact form available here.

• Monday – Saturday: 10:00 AM - 10:00 PM EST
• Sunday: 11:00 AM - 7:00 PM EST

If you had a Dior account prior to the September 2021 program launch, we tallied your purchases from the past 12 months and automatically attributed a status to your account. This status will remain valid for the next 12 months.

All new members who joined after the September 2021 launch start at Pearl status and move to the next status based on their qualifying Dior Beauty purchases.

To subscribe to our newsletter, please visit the "Newsletter" section and fill in the registration form. 
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.  
You can also contact our Customer Service with any questions regarding our Dior newsletter. Our advisors will be delighted to assist you.

Once you are eligible to redeem a loyalty gift, simply log in and the gift will be automatically added to your bag. If the gift is not automatically added to your bag, log into your Dior account and click on My Rewards. You will be able to select Add to bag from the My gifts section.

If you do not see a gift under My Gifts that means you are not eligible for a gift yet or you have already redeemed your gift.

Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Dior.com purchases cannot be exchanged or returned in-store. If you would like to return an item, simply complete the Return Form found by clicking here and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label. Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label. Dior.com is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Dior reserves the right to deny returns for items that do not meet the return policy requirements.

You must make purchases on different days. All orders placed on the same day count as a single purchase.

You will have only 30 days from when your gift becomes available to redeem it.

Dior.com offers members complimentary ground shipping on all orders*.

Create an account and join DIOR BEAUTY PRIVÉ for members-only benefits like complimentary shipping on all orders, special gifts & more.

CREATE ACCOUNT

Guests receive complimentary ground shipping* with on all orders of $50 or more. A ground shipping charge of $9 is applied to all orders under $50. During peak holidays, delivery times may be a bit longer than usual.

Please refer to your expected delivery date at checkout. Dior.com ships via UPS. Shipping pricing is as follows:

*Complimentary shipping does not apply to member orders or guest orders of $50 or more shipping to Alaska or Hawaii.

Our Dior ambassadors in Customer Relations will be delighted to help and answer your questions during the following business hours by phone at 1-877-903-4671 , live chat or by email via our contact page

• Monday – Saturday: 10:00 AM - 10:00 PM EST
• Sunday: 11:00 AM - 7:00 PM EST

Loyalty status is based on both your number of qualifying purchases and the total amount paid (excluding taxes and shipping costs). Use of a promo code will not lower how much you pay for a qualifying purchase, and therefore will not affect whether you qualify for an upgraded loyalty status.

Unfortunately, you cannot earn points on transactions made when you were not logged into your account.

Once you reach SILVER or PLATINIUM status and are logged in, the gift item will be automatically added to your cart. If the gift is not automatically added to your cart, login to My Dior, click on status, click on redeem gift under my gifts, and then select add to cart.

Please note that the gift might not be available immediately after your status has been upgraded.

Please reach out to customer service and we will help you find the best solution.

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. 

However, in spite of a high attention to detail within the tracking system, Dior can not certify that commodities have not been in contact with gluten during the providers production process.

Only purchases made at Dior.com, the Dior Beauty Boutiques or Dior Beauty pop-ups are applied to your Dior Beauty Privé balance. At this moment, purchases made at authorized retailers do not qualify.

Gifts may not be returned or exchanged for another product.

You will keep your status until the current end date of your membership, which is the end of October (unless you upgrade). In November, your status will be recalculated based on the new thresholds and your purchase history over the last 12 months. To stay Silver you will need to have made at least 2 purchases with a combined total of $350 or more.

You will stay in your status until the end of your membership (12 months after your last upgrade). After the end of your current membership, your status level will reflect your purchase history as it relates to the new thresholds.

FAQ

If you are not completely satisfied with your purchase, Dior will gladly refund any unopened or gently used items within 30 days of purchase through our website. La Collection Privee products can only be returned for a refund if unopened/unused within 30 days of purchase through our website. Enjoy La Collection Privee ‘Try When You Buy’ complimentary sample service* to discover the fragrance without unsealing the product.

Please note that all personalized and/or engraved items are final sale and non-refundable or exchangeable.

Products purchased on Dior.com : Please select your location and language may not be returned at a Parfums Christian Dior boutique or at an authorized Parfums Christian Dior Retailer. Similarly, products purchased at a Parfums Christian Dior boutique or from an authorized Parfums Christian Dior Retailer may not be returned or exchanged through Dior.com

You can return all or part of your Dior order within 30 days of purchase. You must return all free gifts and samples with your products for your refund to be processed. We apologize for any inconvenience this may cause.

The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Engraved products cannot be returned except when due to defect. Please return the item(s) in its original product packaging

Returning Your Order

You can return your parcel by using our returns service portal. Follow these steps:

1. Complete the Return Form associated with your ‘My Account’ purchase history.
2. Fill out details with the item you would like to return and the reason.
3. Adhere the Return Label that is sent to you via email to your parcel.
4. Track your parcel online via the website and UPS.

Dior.com is unable to refund shipping charges of $9 which shall be deducted from the total refund amount in accordance with the terms indicated on the return form. Please allow 10-15 business days for processing. You will receive a confirmation email once we receive your package and process your return.

How do I return my order as a Guest customer?

If you placed an order as a guest, you can access the Returns portal by clicking HERE.

*Subject to availability

Loyalty consultations can be booked from the email you received welcoming you to your Silver, Gold or Platinum status.

Invitations to in-store events are sent based on client status and geographics. They also take into account event’s welcoming capacity.

Transactions can take up to 48 hours to be displayed in your account.

If you registered from the order confirmation page of your guest order, this order will be taken into account in your status calculation. Your counters will be updated after the order is processed by our system, which can take up to a business day.

Dior Beauty Privé is a reimagined loyalty experience that gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

Dior Beauty Privé is a reimagined loyalty experience that gives you access to a new world of exclusive benefits and rewards. Go to “My account” > “My rewards” on dior.com to discover them all.

As you completed the prerequisites to renew your status before the thresholds changes took effect, the calculation made to allow you to renew was based on the previous thresholds. Therefore, you don’t need to make additional purchases to renew, and you will stay in your status for one more year at the end of your membership (unless you upgrade).

Early access to new products is open to all loyalty members. Please note that early access is a temporary feature, only open for specific product launches and commercial periods.

Early access to new products is open to all loyalty members. Please note that early access is a temporary feature, only open for specific product launches and commercial periods.

Loyalty gifts cannot be returned or exchanged.

Your status depends both on your total number of qualifying purchases and the amount you spent over 12 months. All qualifying purchases made on the same day will count as a single purchase. You can find all the information about the status threshold on DIOR BEAUTY PRIVÉ and in the Terms & Conditions of the Program.

Please make sure that you have met the criteria to receive a gift (that you are part of the status entitling you to receive the gift).

If you have met the criteria, and are still not able to redeem your gift, it is most likely because our gift items are out of stock. The gifts you are eligible for can be found in your account, in the “My rewards” section. Their availability will be displayed there. If unavailable, we will send you a back in stock email once we have the gift items again.